Our licences, and how to check them

The licence

Licence number

JTKSWK0042-C/24

Registered holder

Agensi Pekerjaan Migratesafe Sdn. Bhd.

Company number

1034872-A

Issuing authority

Jabatan Tenaga Kerja Sarawak (JTKSWK)

How to verify it, including ours

A licence number printed on a website proves nothing on its own. Anyone can print a number. What matters is whether it belongs to the company you’re actually dealing with, on the issuing body’s own register.

1. Ask for the exact registered company name. The one on the SSM registration, which is often different from the trading name and the brand. Ours is Agensi Pekerjaan Migratesafe Sdn. Bhd., company number 1034872-A.
2. Ask for the licence number. Ours is JTKSWK0042-C/24.
3. Check that the two match on the issuing register. A real licence number attached to a different company name is the most common way an unlicensed operator borrows credibility.
4. Check the accreditation separately. For Indonesian placements, look us up on the SIPERMIT register. That is a government system we do not control.
5. Confirm who you are paying. Payment should go to the registered company, not to an individual's personal account.

Registry of credentials

Licence issue and expiry dates, SSM filings, SOCSO registration and professional indemnity cover are not on this page. Ask us for any of them and you will get them.

What being licensed commits us to

• Placements go through channels both governments recognise. We do not arrange informal transfers.
• No recruitment fee is charged to the worker. Employer costs are the employer's.
• Workers keep their own passports. We will not act for an employer who requires otherwise.
• We tell you when a case will not be approved, before you pay.
• We are answerable to JTKSWK for how we conduct a placement.

If something goes wrong

Three stages, in order. You are not required to exhaust the first two before going to the third.

1. The office holding your file. Email visa@migratesafe.org or call +60 82 295 175 and say you are making a complaint, so it is logged as one.
2. Review by the other founder. The complaint is reviewed by whichever of the two founders was not handling your file.
3. External escalation. You can take a complaint about a licensed agency to JTKSWK, ILMU or JIM at any point. These are external to us and we do not control the outcome.

What to check before engaging any agency

1. Does it hold a licence for the jurisdiction you are hiring in? A Peninsular Malaysia licence is not a Sarawak licence.
2. Does the licence number match the registered company name on the issuing register?
3. Is the fee structure written down, itemised, and payable to the company?
4. Is it willing to tell you your case might be refused?
5. Does it ask the worker to pay a recruitment fee, or to surrender a passport? Either answer ends the conversation.

More on this in JTKSWK licensing and avoiding illegal placements .