Frequently Asked Questions - FAQ
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More info on our current pricing can be found here.
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Our fees are actually comparable to the current market prices in Kuching, which ranges between RM10,000 and RM22,000. We are able to offer a competitive price because of our direct recruitment model, where we do not rely on sub recruiters to source helpers for us. Instead, helpers apply with us directly. We also offer a fully legal and compliant process and prioritise offering employers and workers a high value service.
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- 01
Our processing time is approximately 2 months for the Full Placement service, and 3 months for the Full Placement + service. We can only start the countdown once you've confirm a candidate with us. The process includes applying for the helper’s passport, conducting medical examinations, sending the helper for training and assessment and applying for the relevant visas. However, our processing time is subject to government approval timelines.
- 02
We do not have helpers who can start immediately. Our hiring process will take 2 to 3 months. This is because all our helpers enter Malaysia on the calling visa process. For helpers who are already in Malaysia before completing their medical examination and visa processing in Indonesia, we will not be able to obtain work permits for them due to immigration’s restriction on visa conversion in Malaysia.
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Our hiring process starts with our employer form fill: here or dial 082-295175 to speak to one of our helpful sales assistants to guide you through our hiring process.
Once we have your household details, we will provide a quick assessment and advice on suitable candidates for your household. We will send you candidate profiles and set up online interviews with you and the candidate.
Once you found a match, we work with our Indonesian partners to process the helper’s passport, medical examination, training and assessment, visa processing and travel from Indonesia to Sarawak.
This process will take approximately 2 – 3 months.
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We understand that helper abscondment is a stressful event for the whole household. Migratesafe will do our best to get in touch and locate the helper. In the event we are unable to locate the helper within 48 hours, we will assume that the helper does not wish to be contacted. We will proceed to assist you in lodging a police report and cancelling the work permit of the helper.
- 02
We take a lot of care to ensure that your helper is properly vetted for your household based on your household needs and requirements. However, we understand that sometimes the helper may still be unsuitable for your household. We offer eligible employers a conditional partial refund policy in the first 90 days from the start of the placement. We do not offer a full refund due to the nature of recruitment and cost incurred in the process of hiring a helper.
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If the helper is medically unfit, she will not be able to obtain her work permit in Malaysia to begin employment with you. We work with reputable medical clinics in Indonesia and Malaysia to reduce the risk of medical failure. We minimise the risk of medical failure by only processing helpers who are deemed “fit to work” in Indonesia. In the event the helper is deemed medically unfit to work upon entry to Malaysia, we offer employers a full refund.
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In Sarawak, transfers are only allowed between related individuals only, such as husband to wife (vice versa) and parent(s) to children (vice versa). This condition is affirmed by the Immigration Department of Sarawak, Labour Department of Sarawak, and Labour Management Unit (ILMU) of Jabatan Premier Sarawak (last updated December 2022).
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Under the new contract for Indonesian domestic helpers, helpers are entitled to one rest day per week.
If helpers are required to work on their rest days, they must be compensated for overtime pay of RM87.65 daily. The rest day can be pre-set on any day of the week as agreed between you and your helper. For consistency, we recommend setting a fixed day every week.
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The contract does not specify number of sick leave for helpers, but it is an accepted practice for helpers to be offered paid sick leave. Normally, helpers will be allowed to rest in the home until she is fit to work again. Under the employment contract, employers must cover the cost of medical for the helper, including outpatient medical costs. Migratesafe purchases SKHPPA coverage for the first year permit under all our placement packages, which covers up to RM25,000 of inpatient expenses. Employers are required to make monthly SOCSO payments for their helpers for additional coverage.