Kuching (HQ)
1st Floor, Lot 10503Jalan Setia Raja, Taman Stutong Indah93350 Kuching, SarawakMon–Fri, 9am–6pm
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Contact Migratesafe
WhatsApp gets you an answer fastest. Everything else is below, with the reply time we hold ourselves to.
The short answer
WhatsApp +60 82 295 175 for the fastest reply, within one business day. The same number takes calls, Monday to Friday, 9am to 6pm. Domestic helper enquiries go to care@migratesafe.org; expatriate, foreign worker and everything else to visa@migratesafe.org.
Fastest routes
WhatsApp +60 82 295 175 1 business day Phone +60 82 295 175 Immediate; WhatsApp if no pick-up Visas and hiring visa@migratesafe.org 1–2 business days Domestic helpers care@migratesafe.org 1–2 business days
Those two are the only inboxes we run. Mail sent to any other address at this domain doesn’t reach anybody, so if you’ve got an old address for us, this is the place to update it.
Send an enquiry
Tell us the situation, not just the question. Which jurisdiction, what the role or the household is, and what has happened so far. It saves a round trip, and you’ll get a straighter answer.
When you will hear back
| Channel | Reply |
|---|---|
| 1 business day | |
| Phone | Immediate; WhatsApp if no pick-up |
| This form | 1 business day |
| 1–2 business days |
Offices
West Malaysia
Unit 8A (Level 2, Lot 8)Jalan Wan Kadir 1, Taman Tun Dr Ismail60000 Kuala LumpurVirtual office, so there’s nobody here to walk in on. Federal cases are filed from Kuching, with part-time runners in Kuala Lumpur.